‪(727) 201-2066‬ sarah@learntourism.org

March 2026 Conference Schedule

This schedule is subject to change.

We offer 3 tracks of learning:

  • Digital Marketing & Technology (DM&T),
  • Visitor Services & Experience (VS&E), and
  • Leadership & Local Impact (L&LI)

All sessions are interactive and designed to help attendees go from learning to doing.

Listen to our 15 Minute Program Overview

Monday Schedule

8:00 am Registration, Networking,  & Breakfast 

9:00 am Welcome Stephen Ekstrom

9:15 am Sarah Benoit Keynote

10:15 am Break

10:30 am Concurrent Breakout Sessions

The ESP of Service: Experiential, Subjective, Personal Tourism Leadership (VS&E)

Speaker: Professor Stephanie L. Emrich with ServiceSpeaks Solutions 

Why choose this session: Build service moments that feel human, memorable, and inclusive in an era of rising expectations.

Great service isn’t a script, it’s a human moment designed with care. Use the ESP framework to craft experiences guests feel, remember, and recommend.

What you’ll learn:

  • Experiential: craft sensory-rich touchpoints that shape how guests feel and remember.
  • Subjective: anticipate personal lenses and adapt service without losing brand alignment.
  • Personal: scale authentic gestures that spark loyalty and advocacy.

Practice: use case studies, role-play, and prompts to apply the ESP model immediately.

How to Build a Culture of Learning (L&LI)

Speaker: Stephen Ekstrom with Learn Tourism 

Why choose this session:
Because learning shouldn’t be an event, it should be how your organization operates. This session will focus on building a culture where teams learn fast, apply faster, and improve outcomes together.

In tourism and hospitality, change is constant – new technologies, shifting visitor expectations, workforce transitions, and evolving community needs. Organizations that thrive aren’t the ones with the most information; they’re the ones that turn learning into daily practice.

Stephen will explore how leaders can move beyond one-time trainings and instead create systems where reflection, experimentation, and shared growth become part of how work gets done. When learning becomes embedded in culture, performance improves, confidence increases, and teams move forward with clarity and purpose.

What you’ll learn:

  • How to embed learning into everyday operations instead of treating it as a separate initiative.

  • Practical leadership behaviors that create psychological safety, accountability, and continuous improvement.

  • How to connect a culture of learning to stronger visitor experiences, better team performance, and long-term organizational resilience.

Social Media Trends 2026: What to Start, Stop, & Keep

Speaker: Sarah Benoit with Learn Tourism 

Why choose this session:
Cut through the noise and build a social strategy that actually works in 2026.

This session will focus on helping you navigate what’s truly changing in social media, and what isn’t. Platforms evolve, algorithms shift, and new features launch constantly, but your purpose and strategy should remain grounded in clarity and outcomes.

Together, we’ll examine the trends shaping 2026, the audience behaviors gaining momentum, and the tactics quietly losing impact. You’ll learn how to align your content, time, and budget with what actually drives engagement and action, not just visibility.

Whether you manage social media daily or guide strategy at a leadership level, this session will help you prioritize confidently and act intentionally.

What you’ll learn:

  • The key social media shifts defining 2026, and what they mean for tourism and hospitality brands.

  • How to identify what to start, stop, and continue in your social strategy based on audience behavior and platform evolution.

  • Practical content frameworks that get results. 

11:45 am Lunch

12:00 pm Spark Sessions & Networking 

1:15 pm Concurrent Breakout Sessions

Game-Changer: Leveraging NFL Fandom to Boost Tourism and Visitor Engagement (DM&T)

Speaker: Laura Argenbright with GO Laurel Highlands

Why choose this session: Touchdown, Laurel Highlands! By partnering with the Baltimore Ravens and Pittsburgh Steelers, the team converted fandom into brand fuel, using co-branded sweepstakes and targeted campaigns to drive 20+ million impressions and a 60% lift in their CRM.

Discover why big partnerships matter and walk away with an actionable, practical model for expanding reach, relevance, and destination-level brand lift.

What you’ll learn:

  • How co-branded campaigns with the Baltimore Ravens and Pittsburgh Steelers were structured for shared value.

  • Frameworks to track impressions, engagement quality, CRM growth, and lead conversion.

  • Techniques to translate sports partnerships into a data-driven narrative that secures future investment and strengthens your brand story.

DIY Accessibility: Leveraging AI to Open Your Property to Everyone (VS&E)

Speaker: Tarryn Tomlinson with LiveABLE 

Why choose this session: Use AI to self-audit and improve accessibility so more guests can confidently choose you.

Accessibility can be DIY with the right tech at your fingertips. See how AI tools help you self-audit, prioritize fixes, and welcome more guests—confidently and affordably.

What you’ll learn:

  • How AVA, a Universal Access AI on WhatsApp, guides DIY accessibility audits.
  • Practical ways to enhance experiences for travelers with disabilities, seniors, and families.
  • Strategies to expand audience reach and strengthen inclusive marketing—without hiring consultants.

 

Maximize Tourism Potential with VA Tourism (L&LI)

Speakers: Wirt Confroy + panelists with Virginia Tourism Corporation

Why choose this session: See how VTC’s statewide strategy, tools, and financing programs drive real development and marketing impact.

Tap into Virginia Tourism Corporation’s statewide strategy to unlock development, funding, and collaborative marketing wins. Learn how programs like TDFP and TIDs translate big ideas into local impact.

What you’ll learn:

  • Destination Development: business support, DMO planning, and cross-government resources.
  • Statewide Tourism Plan: research-based strategies that align goals and messaging.
  • Drive Tourism: collaborative, place-specific development and promotion.
  • Tourism Development Financing Program (TDFP): closing lodging and project gaps with viable financing.
  • Tourism Improvement Districts (TIDs): visitor-paid revenue for protected, stable funding.

2:30 pm Break

2:45 pm Concurrent Breakout Sessions

Generative Engine Optimization (GEO): A New Era of Visibility (DM&T)

Speaker: Cassandra Razzi with Orange 142

Why choose this session: Prepare your content for AI trip-planning platforms so your destination appears in generative answers.

As trip planning moves to AI, your content needs to show up in generative answers. GEO complements SEO so your destination is findable, credible, and inclusive across new search platforms.

What you’ll learn:

  • The role of GEO alongside SEO for ChatGPT, Gemini, Perplexity, and more.
  • How to structure content and leverage schema for AI visibility.
  • Inclusive marketing approaches that train AI to represent diverse voices.
  • Insights on Gen Z and Millennial expectations for authenticity, accessibility, and representation.
Ten Tips to Get the Most Out of Your Influencer Partnership (VS&E)

Speaker: Aisha Johnson Adams

Why choose this session: Turn influencer work into long-term, values-aligned storytelling that builds trust and results.

Make influencer work a values-driven, measurable growth engine, not a one-off post. Align on goals, creative freedom, and fair pay to build long-term storytelling that moves travelers.

What you’ll learn:

  • Set clear goals and choose partners who fit your mission.
  • Design campaigns that balance creative freedom with brand integrity.
  • Create inclusive, accessible content that reflects your community.
  • Ensure fair compensation, measure impact, and nurture ongoing partnerships.
Protecting Your Budget: Maximizing Marketing Impact in a Scrutinized DMO Landscape (L&LI)

Speaker: Laura Speicher with Tourism Economics 

Why choose this session: Defend and grow your marketing impact with clear metrics, smarter timing, and compelling value stories.

In a “prove it” environment, attribution and timing are your best friends. Learn how to defend dollars, sharpen strategy, and tell a value story leadership can’t ignore.

What you’ll learn:

  • Evaluate media and website effectiveness to drive visitation while protecting budget.
  • Time your efforts by identifying key opportunity markets and optimizing schedules.
  • Learn from real-world attribution case studies that enhanced effectiveness under constraints.
  • Quantify economic impact to build community support and advocacy.
  • Use attribution metrics to improve optimization, efficiency, and campaign effectiveness.

4:05 pm Closing Remarks
4:15 pm Adjourn
4:30 – 6:00 pm Cocktail Party sponsored by Magellan Strategy Group

Tuesday Schedule

8:00 am Networking & Breakfast

9:00 am Concurrent Breakout Sessions

Using Device ID Tactics: How to Identify Visitors in Competitive Markets & Engage Past Visitors (DM&T)

Speaker: Jacqueline Gerard with Vista Media Inc.

Why choose this session: Reach specific visitor groups and re-engage past travelers with targeted, cross-device advertising.

Know who visited and invite them back with precision. Device ID targeting helps you reach defined audiences across mobile and connected TV to win share in crowded markets.

What you’ll learn:

  • How Device ID can identify defined visitor cohorts for up to 12 months.
  • Ways to deliver display and OTT ads to mobile devices and smart TVs.
  • Tactics to engage past visitors and compete credibly in crowded markets.
Empowering Partners, Elevating Destinations: The Value of a DMO Partner Toolkit (VS&E)

Speaker: Matthew Robinette with Richmond Region Tourism 

Why choose this session: Equip local partners to tell a consistent, compelling story that scales your destination’s impact.

When partners tell the same compelling story, your destination scales. Build a practical toolkit that drives adoption, consistency, and measurable results.

What you’ll learn:

  • What to include in an effective Partner Toolkit and why it matters.
  • Rollout strategies that increase adoption and alignment across stakeholders.
  • Methods to measure success, strengthen collaboration, and elevate visitor experience.
Healthy Hospitality: Wellness with a Side of Fun (L&LI)

Speaker: Rachel Covello with Covello Consulting

Why choose this session: Blend real wellness strategies with joy and play to energize guests and teams.

Wellness works best when it’s joyful, social, and easy to say yes to. Bring laughter, lighter choices, and stress-smart spaces into experiences that energize guests and teams.

What you’ll learn:

  • Ideas for menus and experiences that make healthy choices exciting.
  • Approaches to stress-reducing spaces and moments of lightness that boost morale.
  • Ways to weave laughter, balance, and human connection into daily operations.

10:15 am Break

10:30 am Presentations

Building an Internal Marketing Agency Culture (DM&T)

Speaker: Tom Loftus with Richmond Region Tourism 

Why choose this session: Keep more work in-house to move faster, save budget, and grow talent. Learn the processes and proof points that make boards confident and teams unstoppable.

What you’ll learn:

  • Processes that let you manage 90% of marketing projects internally.
  • Benefits of control, speed to pivot, and measurable cost savings.
  • Lessons learned from implementations at VisitPITTSBURGH and Visit Richmond.
Power of Indigenous Relationships & Connections (VS&E)

Speaker: Dawnielle Tehama with American Indigenous Tourism Association (AIT)

Why choose this session: Success in Indigenous tourism extends far beyond business transactions; it’s built on the foundation of authentic, meaningful relationships. This session explores the essential art of building and nurturing informal connections within the Indigenous tourism sector, from your first introduction at a conference to long-term collaborative partnerships.

Whether you’re new to the Indigenous Tourism industry sector or preparing for The Original Original accreditation, you’ll learn practical strategies for genuine networking that honor Indigenous values of reciprocity and community.

What you’ll learn:

Discover how to move beyond business cards and reservation borders to create lasting connections and leverage relationship-building opportunities while developing a network that supports both your professional growth and the broader Indigenous tourism movement.

Learn why in Indigenous tourism, your circle of relationships isn’t just helpful, it’s essential to your success and the authenticity of the experiences you create, and walk away with a template for your organization on next steps (or first steps!) to participating or supporting this $15.7 billion dollar US tourism sector.

 

The ROI of Charm: Measuring How Certification Translates into Visitor Spending and Local Impact Across the Industry (L&LI)

Speakers: Mia Blom and Donald Lilley with Visit Baltimore

Why choose this session: Connect workforce training to measurable visitor experience, stay duration, and spending outcomes.

Training pays off when it shows up in reviews, stays, and spending. Connect workforce certification to hard metrics and a clear narrative that earns future investment.

What you’ll learn:

  • How the Charm City Certified course functions as a public-private collaboration.
  • Frameworks to track sentiment, reviews, length of stay, and return visits.
  • Techniques to build a data-driven narrative that justifies and scales workforce initiatives.

11:45 am Lunch 

12:00 pm Spark Sessions & Networking

1:15 pm Concurrent Breakout Sessions

Leveraging Visitation Metrics to Transform Your Destination (DM&T)

Speaker: Donald Lilley with Visit Baltimore

Why choose this session: Turn visitation data into decisions that shape equitable, future-ready destination development.

Your visitors are already telling you what to build next—through data. Turn movement, dwell time, and spend signals into decisions that shape a more inclusive, future-ready place.

What you’ll learn:

  • Practical uses of movement, dwell time, and spending data.
  • Real examples of analytics informing executive choices and community partnerships.
  • Tools to move from reactive reporting to proactive destination design.
Securing the Competitive Edge: Finding Funding Stability (L&LI)

Speaker: Tiffany Gallagher with Civitas 

Why choose this session: Build durable funding so your organization can plan long term and compete with confidence.

Stable funding is a strategy, not a stroke of luck. Explore diversified models and policy plays that strengthen your DMO’s resilience for the long run.

What you’ll learn:

  • Foundations of funding sufficiency and sustainability for DMOs.
  • Revenue diversification, legislative support, and innovative models to stabilize funding.
  • Actionable steps to strengthen organizational resilience and competitive position.
TBA - Updates Coming Soon

Speaker: TBA

Why choose this session: TBA

What you’ll learn:

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2:45 pm Closing Remarks
3:00 pm Adjourn